04 November 2020: We are still open and sending out orders all through lockdown.
Delivery is free on all products using Royal Mail second class service, DPD or MyHermes. Other options are available at checkout.
Within the UK we use a range of delivery services offered by the Royal Mail as described below
Royal Mail Special delivery - delivered next working day before 1pm if ordered before 2pm the previous working day. If ordered on a Friday delivery will be on Monday.
Royal Mail First Class signed for - 1 - 2 days delivery but occasionally can be longer.
Royal Mail First Class - 1 - 2 days delivery but occasionally can be longer.
Royal Mail Second Class - 3 - 5 days delivery but occasionally can be longer.
My Hermes - within 3 working days
DPD - Normally next working day except during very busy periods eg Christmas and very cold spells.
Europe
We use the Royal Mail's 'International tracked and signed' service to deliver most of our International orders but for larger items we use Parcelforce or DPD. Delivery is 3 - 5 working days approximately.
Delivery Detail
We try to dispatch goods on the day of ordering if the order is received before 2pm.
Slippers, baby products, wool wash and brushes
Free delivery with Royal Mail second class service. Other services available at check out are:
Royal Mail Special Delivery, First Class signed for, First class and Second class services and My Hermes courier service.
Medical sheepskins
We try to dispatch goods on the day of ordering if the order is received before 3pm.
Free delivery
Dispatched using the Royal Mail's First or Second class 'signed for' service or My Hermes courier service.
Royal Mail first class is estimated 1 - 2 days delivery but occasionally can be longer.
Royal Mail second class is esitmated 2 - 5 days delivery but occasionally can me longer.
My Hermes - within 3 working days
Sheepskin coats, gilets, leather jackets and sheepskin car seat covers
Free delivery.
Delivered by DPD or another trusted courier service. Normally next day delivery but in busy periods can take a few days.
Large rugs and designer rugs
Free delivery
Delivered by a reliable courier service, delivery time is 2 - 3 working days.
The delivery times stated are an indication only.
If the delivery terms are exceeded, then you are not entitled to any damages. If there is a delay, we will keep you informed of the expected delivery date, and if the delay turns into an unreasonable amount of time that you are expected to wait for your order, then we will offer you the option to cancel