UK GDPR DATA PRIVACY NOTICE
This is the privacy notice of Cool Sheepskin Ltd.
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below
1. WHO WE ARE AND IMPORTANT INFORMATION
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW WE COLLECT YOUR PERSONAL DATA
4. HOW WE USE YOUR PERSONAL DATA
5. WHO WE SHARE YOUR PERSONAL DATA WITH
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CHANGES TO THIS NOTICEAND YOUR DUTY TO INFORM US OF CHANGES
11. QUERIES, REQUESTS OR CONCERNS
1. WHO WE ARE AND IMPORTANT INFORMATION
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter/purchase a product /take part in a competition/RECEIVE E-MAILS INFORMING YOU OF OFFERS AND PRODUCTS
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Data controller(s)
Gwen Woodfield is the controller and responsible for your personal data in this privacy notice. Our contact details are Cool Sheepskin Ltd, 19 Leigh Sinton Road, Malvern, Worcestershire, WR141JL, enquiries@coolsheepskin.co.uk T: 01684 893368/07857617007. For all data matters contact Gwen Woodfield on T: 01684 893368 or 07857617007
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: includes first name/last name/ username/ marital status/date of birth/gender.
Contact Data: includes billing address/delivery address/email address/ telephone numbers.
Transaction Data: includes details about payments to and from customers/other details of products customers have purchased.
Technical Data: includes IP address/customer login data/browser data/browser type and version/location/operating system and platform/other technology on the devices users use to access the website.
Profile Data: includes Usernames and passwords/purchases and/or orders made, user/customer preferences/feedback.
Usage Data: includes information about how the user uses the website, products and services.
Marketing and Communications Data: includes the user’s preferences in receiving marketing from the business and third parties, and the users’ communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.
- You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you:
- Apply for our products or services;
- Create an account on our website;
- Subscribe to our service or publications;
- Request marketing to be sent to you.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting Cool sheepskin on T: 01684893368/07857617007 or by emailing us enquires@coolsheepskin.co.uk OR BY UNSUBSCRIBING.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact Gwen Woodfield enquiries@coolsheepskin.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow out third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for the specified purposes and in accordance with our instructions.
| Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
|
To register you as a new customer and fulfil your orders on Big Commerce, our website provider. To process and delivery your order including (a) Manage payments, fees and charges (b) Collect and recover money owed to us.
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey
To administer and protect our business and this website (including troubleshooting, data, analysis, testing, system maintenance, support, reporting and hosing data)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing , customer relationships and experiences
To make suggestions and recommendations to you about goods or services that may be of interest to you
|
(a) Identity (b) Contact (c) Financial (d) Transaction
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications
(a) Identity (b) Contact (c) technical
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical
(a) Technical (b) Usage
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile |
(a) Performance of a contract with you. (b) Necessary for our legitimate interests (to recover debts due to us)
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use out products/services)
(a) Necessary for legitimate interests (for running out business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
Necessary for your legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and inform our marketing strategy)
Necessary for our legitimate interests (to develop our products and services and grow our business)
|
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
When you set your browser to our cookies, that specific cookie message wont be shown again unless your clear your cache. However, at the bottom of each page, this message will be shown; 'Manage Website Data Collection Preferences' so you can change your cookie preference without clearing the cache.
For information about the cookies we use, please see the relevant section in our 'terms and conditions'.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Gwen Woodfield e-mail: enquiries@coolsheepskin.co.uk
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. WHO WE SHARE YOUR PERSONAL DATA WITH
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- External Third Parties Service Providers for payment processing: Stripe, Apple Pay, PayPal,
- Courier services for the purpose of delivery only: Royal Mail, DPD, FedEx, EVRi
- E-mail marketing company: Currently no e-mail marketing.
- UK suppliers for the purpose of direct delivery.
- On-line review systems; Judge.me
- Cloud software system providers, backup; Rewind
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We share your personal data within the companies shown in the table (section 4) above. Most of the companies we use are processing data in the UK but then data is transferred outside the UK for storage for as long as deemed necessary.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by requiring all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for the specified purposes and in accordance with our instructions.
Please CONTACT US if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
7. DATA SECURITY
Big Commerce is Cool Sheepskins e-commerce provider who's commitment to data privacy and security is embedded in every part of their business. Its PCI DSS Level 1 certifications both as Merchant and as Service Provider offer a major advantage over other eCommerce service providers, simplifying compliance for customers and signaling a high level of security for handling payment information. The direct Level 1 certifications indicate stricter internal infrastructure for data handling.
BigCommerce's out-of-the-box compliance may provide significant peace of mind. As a cloud native, dedicated eCommerce platform, BigCommerce prioritizes security features specifically tailored to eCommerce threats:
Advantages include:
- Collaborative threat intelligence: BigCommerce proactively engages with industry-specific (RH-ISAC) and broader cybersecurity communities. This demonstrates a commitment to stay informed about the latest threats targeting retail, hospitality, and other consumer-facing businesses.
- Diverse Sources: Participation in multiple organizations (RH-ISAC, InfraGard, Recorded Future, Mandiant) ensures we receive a wide spectrum of threat intel from analysts, researchers, and peers facing similar challenges.
- Actionable Insights: Membership implies active utilization of threat intel to improve our platform's defenses. We proactively use shared threat intel to adapt out security posture.
- Compliance with ISO 27001:2022, ISO 27017, ISO 27018, ISO 27701, ISO 22301 demonstrates a commitment to continuous risk identification and mitigation which translates to a more secure environment for customers using our platform.
Ensuring your information is private, safe and secure is critical to us. Every day, every store, every request, every visitor, every purchase, we are committed to the security, privacy and business resilience of your e-commerce business/brand.
BigCommerce regularly undergoes independent audits of security, privacy and business continuity controls, achieving certifications against global industry standards. We pride ourselves on our security culture and transparency. Whether it's standard SOC or PCI compliance documentation, or learning more about how we hold ourselves to high ISO standards, or our involvement with other leading retailers as members of the RH-ISAC, BigCommerce is dedicated to safeguarding our platform.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
It is recommended all customers take the appropriate measures to keep passwords private, create strong passwords and remember to log out of your account.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which we hold about you;
- The right to request that we correct any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary to retain such data;
- The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please contact Gwen Woodfield on
T: 01684893368/07857617007 or e-mail enquiries@coolsheepskin.co.uk
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Changes to this notice and your duty to inform us of changes
This version was last updated on 17th June 2024.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
11. Queries, requests or concerns
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact Gwen Woodfield on 01684 893368/07857617007 or email enquiries@coolsheepskin.co.uk.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.