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How can I contact Cool Sheepskin? 

Phone: 01684 893368 M: 07857617007(text or call) or e-mail enquiries@coolsheepskin.co.uk
Monday to Friday: 9 am - 5.30pm
Saturday:             9 am - 12.30pm
Sunday:               Closed 
Location: Malvern, Worcestershire

How much is delivery?

Delivery is free on all products delivered within the UK. This is with Royal Mail's 48 second class service, My Hermes UK or DPD. 
We also offer the Royal Mail's 24 and 48 tracked services and special delivery service and these options will be shown at checkout where you can obtain an estimate for them.    
Delivery to Europe - The price will be shown at checkout where you can easily get an estimate to your Country.
Please visit our 'shipping' page for further information.


How long does delivery take?

Royal Mail Special delivery - delivered next working day before 1pm if ordered before 1pm the previous working day. If ordered on a Friday delivery will be on Monday.

Royal Mail 24 Tracked is 1 - 2 days delivery but occasionally can be longer. End to end tracking with predicted day and estimated time of delivery by sms and or/email. Online delivery confirmation with GPS map.
Royal Mail 48 Tracked 3 - 5 days delivery but occasionally can be longer. End to end tracking with predicted day and estimated time of delivery by sms and or/email. Online delivery confirmation with GPS map 

Royal Mail 48 3 - 5 working days delivery and gives a tracking number but you can only see online delivery confirmation once the item has been delivered.

MyHermes 2 - 3 days and gives end to end tracking so you can see where your parcel is with a predicted day and estimated time of delivery by SMS and/or e-mail. Photograph on delivery. 

DPD - Normally next working day except during very busy periods eg Christmas and very cold spells.    

International tracked and signed for service 3 - 5 days.
Please see our 'shipping' page.

How do I order, do I need a user account?

No, you do not need to make an account, you can check out as a guest.
The option to create an account is there as well.

Can I cancel my order?

Cancellations or changes can be made if the order has not been shipped. Please contact us by phone
m: 07857617007 or 01684893368 or e-mail enquiries@coolsheepskin.co.uk and we will see how we can help.

How do I return my order?

Please visit our 'returns' page.