INFORMATION ABOUT OUR USE OF COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
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Strictly necessary cookies.
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
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Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
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Functionality cookies.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
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Targeting cookies.
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
The table below explains the cookies we use and why.
Big Commerce - Our e-commerce Platform
| Cookie Title | Purpose |
|
FORNAX_ANONYMOUSID (analytics) |
Platform performance and analytics |
| LAST VISITED CATEGORY |
Tracks last visited category to build product breadcrumbs
|
| RECENTLY_VIEWED_PRODUCTS | Keeps track of products which the user has viewed to show recently viewed block |
| SHOP_ORDER_TOKEN | Representation of the order-only seen with single page express checkout |
| SHOP_SESSION_TOKEN | Representation of the user session |
| SHOP_TOKEN
|
Essential for security; used to store the customers hash after logging in & is used for customer look up |
| STORE_VISITOR | Used to track anonymous site usage
|
| XSRF-TOKEN
|
Token to avoidcross-site request forgery, also known as one-click attack or session riding and abbreviated as CSRF
|
| Shopper-Pref | Used to essential store shopper preferences such as currency
|
| tracking-preferences | Used to store shopper tracking preferences when consent manager is enabled to help determine what type of non-essential scripts will load based on user consent |
| bc_consent | Used to determine if the shopper has consented to tracking when the consent manager is enabled |
| SHOP_SESSION_ROTATION_TO KEN |
Essential for security; used for cart/checkout sessions |
| SHOP_DEVICE_TOKEN | Essential for security; used for lockouts
|
| athena_short_visit_id
|
Used to store Visitor ID |
Third Party Cookies
STRIPE - Card Payment Processor
- ensure that our Services function properly,
- detect and prevent fraud and violations of our terms of service,
- understand how visitors use and engage with our Site,
- advertise our products and Services, where allowed and
- analyze and improve our Services and your Site experience including improved relevancy and navigation, customizing your user experience (such as language preference and region-specific content), and curating content about Stripe and our Services that's tailored to you.
Link - https://stripe.com/gb/cookie-settings
PAYPAL - Payment Provider
Our cookies and similar technologies have different functions. They are either necessary for the functioning of our services, help us improve our performance, give you extra functionalities, or help us to serve you relevant and targeted ads. We use both session and persistent cookies and similar technologies.
Our uses of such technologies fall into the following general categories:
Essential. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as shopping-carts, saved search, or similar functions;
- Performance Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our websites, applications, services, and tools, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools;
- Functionality Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications, or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;
- Advertising or Targeting Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that have been delivered to you, such as whether you have clicked on an advertisement.
Link - https://www.paypal.com/us/legalhub/cookie-full
Facebook and Instagram (Meta)
Cookies policy
What are cookies and what does this policy cover?
Why do we use cookies?
- Authentication
- Security, site and product integrity
- Advertising, recommendations, insights and measurements
- Site features and services
- Performance
- Analytics and research
- Third party websites and apps
- The Meta Products;
- Products provided by other members of the Meta Companies; and
- Websites and apps provided by other companies that use the Meta Products, including companies that incorporate Meta technologies into their websites and apps. Meta uses cookies and receives information when you visit those sites and apps, including device information and information about your activity, without any further action from you. This occurs whether or not you have a Facebook or Instagram account or are logged in.
Google Analytics
GA4 cookies are cookies, set by Google Analytics 4 that help GA4 recognize unique users and sessions, trace interactions, and collect data such as page views, session duration, and engagement.
GA4 uses first-party cookies to identify unique users and individual sessions.
GA4 sets the following primary JavaScript first-party cookies:
- GA4 Cookie (gtag.js). The _gtag.js cookie is used to identify unique users and sessions. It contains a randomly generated identifier that is used to calculate visitor, session, and campaign data.
- Analytics Cookie (analytics.js). The _analytics.js cookies are used for tracking user interactions on the website.
The _ga cookie is used to identify unique users and expires after two years.
The _utma cookie stores the number of visits made from the users’ device, the time of the first visit, the previous visit, and the current visit.
The _utmb cookie stores information on how long the user stays on a website which uses Google analytics: when a visit started and when ended. This cookie does not contain any personal information other than the IP address of your device.
The _gat cookie is used to limit the number of requests and expires after ten minutes. If you use GTM to set Google Analytics, this cookie is set as _dc_gtm_. By expiring every 10 minutes for non-authenticated users, it prevents a flood of data all at once, ensuring a steady and manageable flow for accurate analytics tracking.
The _gid cookie is used to track sessions, evaluate engagement and to view insights and overall traffic trends. It measures engagement time and engaged sessions. The _gid cookie expires after 24 hours.
- Conversion linker cookie. The _gcl cookie is employed to track conversions, particularly across domains. It ensures that clicks on ads are accurately attributed to conversion actions.
- Google Ads cookie. For websites using Google Ads, the _gac cookie is used to store ad click information and to track ad campaign performance.
These cookies are set on top-level domains, so it allows us the subdomain tracking without any extra configuration, a single tag is enough.
There are also other GA4 cookies. Preference cookies are used to store users’ preferences, like language or any type of customization.
Security cookies (SID or HSID) are used to protect users’ data from unauthorized access.
Google Analytics cookies are set as soon as you visit a website where Google Analytics tracking is implemented.
Since all cookies are browser-specific, Google Analytics will set a different set of cookies if you return to a website via another web browser.
If a GA4 cookie already exists, it is updated to collect users’ data. Thus, if you try to set a cookie that already exists, it will be overwritten.