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Damaged or faulty

All items are inspected before posting out.  If your goods arrived damaged or are faulty you must inform us by e-mail or telephone first. We will send you a returns label then you must return the goods within 14 days of receiving them.  Items must be returned in their original condition with tags still attached and packed carefully. If the goods came in a postal box then please return in that box also.

Exchange

If you want to exchange for a different size please let us know within 14 days of receiving the goods and we will check we have the required size.  
Items must be returned in their original condition with tags still attached and packed carefully. If you had slippers with a white sole then they must not be marked. Take care when trying these slippers on. 

If you received slippers that were in a cardboard postal box then they must be returned in the postal box or a suitable box to protect the actual box the slippers are in.
Please note you must pay to return your items and you must ensure you have adequate insurance cover as Cool Sheepskin cannot be held responsible for lost packages.
Once we receive the returned item we will send the replacement out free of charge. 

Unsuitable For You?

If the product is unsuitable then please inform us by e-mail or telephone first, and then return the goods to us within
14 days of receiving them for a refund. Items must be returned in their original condition with tags still attached and packed carefully. If you had slippers with a white sole then they must not be marked. Take care when trying these slippers on. 

Please note, you must pay to return your items and you must ensure you have adequate insurance cover as Cool Sheepskin cannot be held responsible for lost packages.

Return to the address at the bottom of this section.

Return Address 

Cool Sheepskin
19 Leigh Sinton Road
Malvern
WR141JL
UK